Customer Support

Shimadzu is not only about technology. We are about the dedicated people behind the technology, the people who use the technology and the people in the society who ultimately benefits from the technology. 'Total Customer Satisfaction' is the mission of Shimadzu Asia Pacific Customer Support Centre. This means that we always strive to better understand each individual customer's analytical needs, and to provide relevant and timely solutions to our customers' analytical problems. Our Customer Support Centre is equipped with an analytical instrument laboratory, furnished with a wide range of operational instruments, a dedicated training room and a preparative laboratory for sample pretreatment work. We work closely with our regional counterparts and with Shimadzu Corp., Japan, to share relevant information. Finally, our team members consists of experienced and well-trained application chemists.

Shimadzu Customer Support Centre's services to our customers include:

Instrument evaluation: we provide sample analysis, instrument demonstration, and application discussion, so that customers can evaluate and configure the most appropriate system to meet their application needs.
Training courses: we have a range of training courses designed for our customers.
Application support: this includes method development and application troubleshooting.
Technical workshops/seminars: our workshops and seminars are aimed to keep our customers abreast of the latest technology and development.

Our Technical Support Centre is made up of a strong team of dedicated people, providing a comprehensive and prompt after sales support to our network of distributors and valued customers.

Shimadzu Technical Support Centre's services to our customers include: