Careers at Shimadzu

About The Job

The Role

The individual in this position is responsible for supporting the users of ERP and application systems.

Job Description

• Manage daily system support for users regarding company system-related issues through various organizational communication channels.

• Diagnose, troubleshoot, and resolve ERP system and applications systems issues promptly, escalating to higher-level support when necessary.

• Lead the IT system implementation and improvement project.

• Manage and support user accounts, access permissions, and IT-related documentation.

• Liaise with various teams and vendors to facilitate the timely completion of different IT projects.

• Review and develop IT policies, standard operating procedures, and business plans for the organization.

Requirements

• Diploma or bachelor's degree in Information Technology or equivalent.

• At least 4 years of experience managing ERP system operations (Supply chain management, logistics and Accounting) and leading system implementation projects (SAP, Oracle, MS Dynamics, or similar).

• At least 3 years of experience managing and developing Business intelligence Systems (Power BI, Domo, Tableau or similar)..

• Strong analytical and troubleshooting skills in revolving technical and operational issues.

• Possess strong interpersonal communication skills and ability to work independently.

We regret that only shortlisted candidates will be contacted.

About The Job

Job Descriptions

General Duties

• Perform repairs, calibration and maintenance of medical Imaging equipment at customer sites, local or regional.

• Perform repairs, calibration and maintenance of medical Imaging equipment at customer sites, local or regional.


• Identify and resolve technical issues and provide solutions to customers.


• Conduct regular checks to prevent equipment failures and ensure optimal performance.


• Provide basic technical training to customers or staff on medical equipment usage and maintenance.


• Maintain and update customer database.


• Perform 24-hour standby duty on rotational basis.


• Willing to travel abroad to give training or perform on-site repairs and maintenance.

Specific Duties

• Installation: Install new medical equipment and ensure proper setup.


• Customer Support: Respond to customer inquiries and provide technical assistance.


• Equipment Testing: Test and validate equipment to ensure it meets manufacturer & regulatory standards.

Qualification and Requirements

• At least diploma in electronics / electrical engineering, biomedical engineering or computer and communications.


• At least two years of experience in field service engineer role is preferred. Fresh graduates with a keen interest in medical imaging engineering are welcome to apply.


• Experience in medical imaging equipment and technology will be a distinct advantage.


• Strong knowledge in Networking, TCP/IP protocol, Windows OS and MS Office suite is desired.


• Ability to work independently to troubleshoot and resolve complex technical issues.


• Possess effective communication skills with customers & colleagues.


• Must be able to work with cross-functional teams, including sales & customer support.


• Preferably possess a class 3 driving license and own a car.

About Shimadzu

Shimadzu (Asia Pacific) is headquartered in Singapore with over 500-strong employees across five subsidiaries in India, Malaysia, the Philippines, and Vietnam, covering the Analytical & Measuring Instruments and Medical Systems field.

Today, with more than 50 distributors, we have maintained a strong presence in 15 countries of Bangladesh, Brunei, Cambodia, India, Indonesia, Laos, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, and Vietnam, amounting to 1500 frontline force.



We regret that only shortlisted candidates will be contacted.