SERVICE & SUPPORT

Enhancing Your Experience with Our Application Support

To help you expand the relevance of your research and operation, our professional team of highly skilled application chemists provides instrument evaluation, analytical consultation, method development and customer training programmes, in our Application Development & Support Centre (ADSC).
Our ADSC is fully functional and equipped with state-of–the-art instruments, training rooms and preparative laboratories for sample pre-treatment work. We cooperate closely with our regional laboratories to achieve greater synergy in developing novel applications to meet your requirements.

Regional Support Centres (SDC @ Mumbai, CSC @ Malaysia, ADSC @ Singapore)

Providing Total Technical Support from Where You are Located

With Shimadzu, you can be assured of our prompt and comprehensive after sales support. Our dedicated team of service engineers in our vast regional network, is directly trained and certified to adhere to Shimadzu quality standard.

  • Onsite Installation
  • Operation Training
  • Troubleshooting
  • Preventive Maintenance
  • Remote Diagnostics
  • Minimise Downtime
  • Timely Parts Delivery

Regional Technical Support Centres (TSCs)

TRAINING

Excellence in Science is not only our motto but is a way of life. And in accordance with this philosophy, Shimadzu’s extensive network of Application Development & Support Centre (ADSC) and Application Development Centres (ADCs) & Customer Support Centres (CSCs) always strives to meet all your application demands and provide you total customer satisfaction.

We provide you application support and continuous training to help you keep abreast with all the latest technological advancements. Our team of experienced chemists are dedicated to solving your application problems and designing training in order to get the best out of our instruments. Customers can choose from a wide variety of courses designed to suit different competency levels. The contents of our course are continuously updated to meet the demands ever-changing analytical environment.

You are our most valuable asset and catering to your needs is our utmost priority. We trust that the training courses that we have designed will be extremely helpful to you. Please see below the training schedule offered by the Application Development & Support Centre (ADSC) at Shimadzu (Asia Pacific) Pte Ltd in Singapore.

To download the detailed course booklet, please click below:

Shimadzu_Asia_Pacific_Application_Development_and_Support_Centre_Training_Brochure_2019_2020

Services

Technical Information

This information offers and provides you with technical and support information relating to HPLC, LC-MS and GC-MS like a basic knowledge and tips for daily analysis.

Atomic Absorption Spectrophotometer (AA)

Spectrofluorophotometer (RF)

Thermal Analyzer (TA)

Data Management & Software

Easy Parts Lookup

Includes information about consumable parts*, software, and others.
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Easy Parts Lookup

VIRTUAL ADVISOR

Shimadzu has launched its interactive "Virtual Advisor" website to further enhance customer service.

For Research Use Only. Not for use in diagnostic procedures. Please contact us to check the availability of these products in your country.

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